Orders and Confirmation

Orders may be placed online without visiting our showroom or office. You can use our online shopping cart or submit your order offline using the Download Order Form (PDF). The form is a PDF and can be opened and printed on any computer. If you require Adobe Acrobat Reader, click here to get it.

Acceptance of orders is entirely at the discretion of Sound Devices. Not all items are kept in stock. If the item(s) you ordered is not available your order will not be accepted by Sound Devices until we have contacted you by either phone or email to confirm expected availability and your acceptance of this delivery time frame. Whilst we accept orders 24 hours a day, 365 days a year, orders will be processed during normal trading hours - Monday to Friday, 9.30am-6.00pm EST.

Prices and Payment

The prices and products advertised on this site are for sales from this website only.

Unless otherwise specified, the prices shown on this website include GST but do not include delivery. We require someone to be present at the place of delivery to confirm and sign for delivery. Risk in the goods passes to the customer upon delivery to the given address.

We accept VISA, Mastercard, Paypal, Money Order, Bank Cheque or Direct Deposit. Additional processing time is required for Money Order, Bank Cheque or Direct Deposit. Personal cheques will need to cleared before goods are dispatched.

Direct Bank Deposit: Please contact us for our bank details.

If you are making an internet bank deposit please include you name in the deposit description. If you are making the payment at a bank branch please fax copy of deposit slip to (02) 9633 3171 or email orders@sounddevices.com.au

Returns and Refunds Policy

You are entitled to a refund or repair or exchange or credit if the products you have bought are:

  • faulty;
  • significantly different to those shown or described to you; or
  • not doing what they are supposed to do.

When you buy, you should choose carefully. You don't automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy. Generally refunds are not provided for any software products except in limited circumstances.

Please keep your receipt as proof of purchase. Please contact orders@sounddevices.com.au to arrange return authority.

Dispatch and Delivery

Please note that not all products shown are in stock and that certain products may need to be ordered from suppliers and delays may occur depending upon availability from suppliers.

In stock items ship generally ship within 24 hours of order placement. Every effort will be made to source the product on behalf of our customers in a timely way. We will contact you following receipt of your order and provide you with an estimated delivery time. However, if you wish to check the expected delivery time before placing your order please call 02 9635 5552. Please note, however, that because we are reliant on suppliers and freight companies, we cannot guarantee delivery times even where we have provided an estimate.

Where more than one item is ordered the items may not arrive simultaneously. There will be no additional freight charge to you in this instance unless your items are sent separately at your request.

Please note that certain products may not be available where existing stock is exhausted and suppliers are unable to meet orders from Sound Devices. Where this is the case and you have already placed an order we will notify you as soon as practicable after we become aware of the non-availability and will refund any monies paid.

Freight is calculated on size of the order and the remoteness of the recipient’s location. Shipping costs will be advised as you progress through the shopping cart. If you wish to discuss freight please contact 02 9635 5552.

For all deliveries someone must be present at the designated shipping address during normal business hours (Mon – Fri, 9am to 5pm) to sign for deliveries. We are unable to leave goods at an unattended address as all deliveries are shipped with signature required. We are unable to provide exact delivery times for any deliveries as these are scheduled by the couriers and are beyond our control. Please note extra charges will be incurred and billed to the customer for repeated drop off attempts where someone was not available to accept and sign for the delivery at the nominated order address.

Warranties

All new products are sold with the supplier's limited warranties. The terms of the warranty vary depending upon the supplier and product. Please call 02 9635 5552 for further details. Except to the extent required by law or to the extent otherwise specified, Sound Devices provides no separate warranty.

Disclaimer

Because prices, product descriptions and availability can change quickly, Sound Devices does not warrant the accuracy or completeness of information on this website and will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions. Pictures of products are for illustration only and actual product may differ for the picture shown.

Lay-By’s

We do offer layby services, please contact Sound Devices on (02) 9635 5552 for more details.

Privacy Policy

Sound Devices is committed to protecting your privacy. We will collect, use, disclose and hold personal information in compliance with the Privacy Act 1998. Sound Devices only collects personal information necessary for us to carry out our business as a retailer. We only collect such information by lawful and fair means and in an unobtrusive way. You may provide us with personal information about yourself each time you contact us, which we use to provide you with our products and/or services. Sound Devices will use and disclose your personal information for the primary purpose or a related purpose to our business as a retailer as permitted by the Privacy Act 1988 or where you consent to such a disclosure.

We will also use the information to market to you products and/or services offered by us unless you have indicated the you do not wish to receive marketing material in which case we will only use the information provided for the sole purpose of providing the products and/or services you have requested. It is our policy not to pass on any personal information you may have provided unless we have your consent to do so. We do, from time to time, use the services of contractors for the sole purpose of marketing. Your personal information will be provided to these contractors for the purpose of marketing our products and/or services to you. We will endeavour to keep your personal information correct and up to date.

To help us to do this please provide us with the correct information and notify us if your details change or if you wish to be removed from our mailing list. You can provide us with details of any changes to your personal information by phone, fax or email. If you require access to the personal information that we hold on you, please contact our Privacy Officer by either phone, fax or email. Privacy policy information about Sound Devices can be obtained by contacting our Privacy Officer on 02 9635 5552, fax 02 9633 3171 or email accounts at Sound Devices Parramatta.