Shipping policy

The shipping policy govern the sale of products on guitarfactory.com.au, drumfactory.com.au or sounddevices.com.au by Guitar Factory Australia Pty Ltd (ABN 66 060 550 343) (trading as "Guitar Factory Parramatta" or "Drum Factory" or “Sound Devices”) to you.

Please read these conditions carefully before placing an order for products sold by Guitar Factory Australia Pty Ltd, by placing an order you agree to be bound by these conditions.

 1. DELIVERY TIMES

Unless otherwise stated on the website, delivery estimates and dates are just estimates. They are not guaranteed delivery times and should not be relied upon as such. Every effort will be made to source the product on behalf of our customers in a timely way. We will contact you following receipt of your order and provide you with an estimated delivery time. However, if you wish to check the expected delivery time before placing your order please call 02 9635 5552. Please note, however, that because we are reliant on suppliers and freight companies, we cannot guarantee delivery times even where we have provided an estimate.

2. FREIGHT

Most deliveries will require someone to be present at the place of delivery to confirm and sign for delivery. Risk in the goods passes to the customer upon delivery to the given address.

We may at times use a courier for delivery of your goods which is different to that selected at time of checkout. This will occur when the selected courier can’t handle the items to be shipped, delivery time frame, delivery location or for other operational reasons.

Discounted Shipping

Guitar Factory offers discounted shipping on orders of $250 or over, within Australia only. The discount will be applied at checkout when calculating the freight to your destination.

Shipments are sent registered and with insurance, which means someone will need to sign for your goods when they arrive. If no one is available a card will be left and you will either need to collect from the local post office (where goods ship with Australia Post) or arrange for a re-delivery for other providers.

Click & Collect

Guitar Factory Australia Pty Ltd has a Click and Collect service. Please tell us this in the "Special Instructions" field when you check out. We will confirm via email once your order is ready for collection.

Express Shipping (Australia Post Items)

If you need your gear faster we can Express Ship it to you. Please tell us if you would like express shipping by adding a note in the "Shipping Instructions" filed when you check out. Guitar Factory Australia Pty Ltd will contact you to advise the Express Shipping Charge prior to finalising your order.

3. APPLICABLE LAW

The laws of New South Wales govern this Agreement and any dispute of any sort that might arise between the parties. Any dispute relating in any way to this Agreement will only be adjudicated in the courts of New South Wales. Each party consents to exclusive jurisdiction and venue in these courts.

4. AMENDMENTS

We reserve the right to make changes to our website, these Conditions of Sale, our policies, and our listings at any time by posting the changes on our website. You will be subject to the Conditions of Sale and policies available on the site at the time that you order products from us.

5. OUR CONTACT DETAILS

Our contact details are:

  • For general inquiries email – accounts@guitarfactory.com.au
  • Address for service of notices:
    Guitar Factory Australia Pty Ltd
    255 Church Street
    Parramatta NSW 2150